At Jivya Ayuskyn, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or otherwise interact with Jivya Ayuskyn through our online platforms.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect certain information, including:

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
• Information you provide when contacting our customer support team

Payment Information

Payments made through our website may be processed through third-party payment gateways.

We may receive information relating to the transaction, such as payment status, transaction reference and order details. We do not directly store your complete credit card, debit card or banking credentials on our servers.

Payment information is handled by the applicable payment service provider in accordance with its own privacy and security practices.

Technical & Usage Information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or source
• Website interactions and usage patterns

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Arrange delivery of products
• Send order confirmations and shipping updates
• Respond to customer queries and requests
• Process eligible exchange requests
• Provide customer support
• Improve our products, website and services
• Understand website usage and customer preferences
• Prevent fraud, misuse and unauthorised activity
• Maintain website security
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted and, where required, with your consent

3. Marketing Communications

If you have provided your contact information and agreed to receive marketing communications, we may contact you regarding:

• New products
• Offers and promotions
• Discounts
• Product updates
• Brand announcements
• Other relevant Jivya Ayuskyn communications

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential communications relating to an order you have placed, such as order confirmations, payment updates and delivery information.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep your shopping experience functional
• Understand how visitors use our website
• Analyse website performance
• Improve website functionality
• Provide relevant marketing or advertising, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you. These may include:

• Payment gateway providers
• Courier and logistics partners
• Website and technology service providers
• Analytics and marketing service providers
• Customer support service providers
• Professional advisers
• Government authorities or law enforcement agencies where required by applicable law

Such information will be shared only to the extent reasonably necessary for the relevant purpose or where required or permitted by law.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with applicable legal, tax and regulatory obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

8. Third-Party Websites & Services

Our website may contain links, integrations or services provided by third parties.

These third parties may have their own privacy policies and terms of use. Jivya Ayuskyn is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

9. Children’s Privacy

Our website and products are intended for a general audience and are not knowingly directed towards children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permissible
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To exercise any applicable rights or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Changes to Your Information

If any information you have provided to us changes or you believe that information we hold about you is inaccurate, please contact us so that we can update our records where appropriate.

12. Changes to This Privacy Policy

Jivya Ayuskyn may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Jivya Ayuskyn
Email: info@jivyaayuskyn.com
WhatsApp: +91 72755 29294

By using the Jivya Ayuskyn website, you acknowledge that you have read and understood this Privacy Policy.